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| Maintenance |
Our teams of dedicated engineers who are highly experienced in Conferencing and Audio Visual arena are trained directly from renowned manufacturers which enable us to extend a wide range of services to our customers.
In order to ensure we have the capability to deliver our services, the company has invested substantially on engineering resources, network infrastructure and a wide range of demo and maintenance units, ranging from, Polycom Viewstation series, Crestron Touch Panels, AMX processor to audio video switches. |
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| Maintenance Contract |
Our professional services team offers various types of maintenance contract that cater to different needs in services such as the Comprehensive Maintenance Contract, Premium Maintenance Contract and Preferred Maintenance Contract. Apart from these standard services, the services package is also customizable to meet even the most challenging requirements.
Under these maintenance contracts, the range of service level agreement includes: 4 hrs on-site response times, unlimited technical support over the phone, repair cost, part replacement, preventive maintenance, loan unit and many more. |
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| Facilities Management |
Facilities management is often being engaged by our customers whereby an engineer is stationed at their premises during business hours to manage their AV & VC facility by providing user support and first level of trouble-shooting. A qualified engineer will be hired and extensively trained before being deployed at customer premises. |
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| System Intergrator Services |
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| Consultation & System Design |
At Deca AV, a feasible solution is proposed through the initial step of understanding our clients' business needs and requirements by means of effective probing and comprehensive consultations. Support by a team of experienced and certified consultants, our customers can be assured that the design will not only meet their business objectives, but the proposed system performance will also be maximized to deliver a superior, cost effective and future-proof solution.
Our clients can count on Deca to provide reliable advices, foresee any circumstances that may cause pitfalls, delays, and avoid any hidden cost to the project. An initial proposal consisting of the technical overview, project budget, and solution component will be presented after review and discussion with our client. There after any details will be fine tuned to achieve the initial objectives, requirements and budget till a solution is finalized. |
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| Project Management |
Deca provides our customers with complete project management to ensure all sites are well-supervised at all times to deliver the project promptly within the budget and implemented according to the schedule and design. Deca’s project manager will serve as the main point of contract throughout the life of the project by working closely with your architects, M&E consultants, contractors. Design consultants, interior
decorators, and many more to ensure our design and implementation is integrated seamlessly with the 3rd party. |
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| Cabling, Racking, Termination & Installation |
| Our Installation services include cables laying, points, termination, equipments and fixtures installation such as making sure that equipments are racked neatly and cables are properly managed and concealed. |
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| System Configuration, Integration, Testing & Commissioning |
| In order to maximize the performance of the entire solution, besides having a good system design, it is also important to configure individual equipment correctly for performance maximization, as well as seamless integration with the rest of the equipment so as to reap maximum benefits to the customers. Site Engineer will perform numerous testing till it is ready to perform user acceptance test with the customers. Upon acceptance, a commissioning certificate will be issued to mark the completion of the project. |
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| Training |
| A comprehensive training is provided to ensure that all the users are familiar with the operation and basic functions of the systems. With hands on and theoretical training, it greatly promotes the facilities, usage to meet the intended business requirements and initial objectives. Different users will be trained with different skill sets to better suit the usage scope. |
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| We have three different levels of training which are exclusively tailored for: |
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Eliminate human resource hassle |
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Reduces conference failure rates |
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Minimize installation down time |
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| Quality through professional experience |
| Reliance Infotech |
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